Refund Policy

Refunds for Zupy subscriptions are handled by Paddle, our Merchant of Record, in accordance with Paddle's refund policies and applicable consumer protection laws.

Customers may request a refund through Paddle within the legally applicable refund period.

The Refund period is 14 days, as by refund policy, which allows customers to cancel an agreement and get a full-refund within 14 day.

How to Request a Refund

To request a refund:

Contact Paddle directly through your payment receipt email
Or email us at: [email protected] and we will assist you with the refund process

Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

You maintain access until the end of the paid period
No new charges will be made
Your data is kept for 90 days after cancellation
After 90 days, data is permanently deleted

Contact

For refund questions: [email protected]

Last updated: January 2026